About Piasecki Service
Emergency Roadside Assistance Guidelines
Emergency Roadside Assistance will be available 24 hours a day, 7 days a
week and is intended to assist any FanClubCard.com member whose vehicle has
become unavoidably disabled due to malfunction, accident or vandalism and
cannot, under its own power, be safely driven to a place of repair or safety.
Emergency Roadside Assistance is limited to making the vehicle operable at
roadside if possible, or towing it to a repair facility.
Services will be provided to the FanClubCard.com member even if he/she is a
passenger in a vehicle that qualifies for service.
Services Included and Policies
- Mechanical First Aid
This service includes minor adjustments that may safely be made by the
contractor's service driver to place it in an operable condition, enabling
it to be safely driven to a place of repair. The reliability of such
adjustments cannot be guaranteed, and members are advised to immediately
proceed to a place of repair and to consult a service technician.
- Battery Service
An attempt to start the vehicle with a booster battery or other available means.
Towing a properly licensed disabled vehicle or a vehicle involved in an accident
that cannot be started and/or placed in a safe operating condition. See Exclusive
offer for more details.
- Tire Service
In case of a flat tire, the FanClubCard.com member's inflated spare tire is
installed on the vehicle. If no inflated spare is available, the member may have
the vehicle towed in accordance with the towing provisions. Tire service does not
include tire repairs.
- Fuel Delivery
An emergency supply of fuel is delivered, enabling the FanClubCard.com member to
reach the nearest service station. The FanClubCard.com member is charged for fuel
at current pump prices. If necessary, towing to a facility where fuel is available
is provided, in accordance with tow policy.
- Lockout Service
If keys are locked inside a vehicle, service to be sent in an attempt to gain
access. In cases where the vehicle cannot be made operable, towing service is to
be provided in accordance with towing provisions.
When a vehicle is stuck, it is extricated/winched if it can be reached safely from
a firm surface, driveway, etc. If special equipment, extra manpower or vehicles
are required, the associated cost may be charged to the FanClubCard.com member.